Please take the time to read through these terms and conditions, as they form the basis of the contract for your purchase. If you have any questions, please do not hesitate to get in touch.

Payment

Deposit & Payment

Wedding Cake Orders

• A £100 deposit is required at the time of ordering. Dates will not be held without payment of the deposit. This is a non-refundable and non-transferable fee to secure the date you require.
• Final payment for wedding cakes is due no later than FOUR WEEKS before the wedding date. If the final payment is not received, a reminder may be sent. If no further payment is made, we will consider the order canceled and the deposit lost.

Celebration Cake Orders

• A minimum deposit of 50% is required at the time of ordering (unless otherwise agreed). Dates will not be held without payment of the deposit. All deposits are non-refundable.
• Final payment is due ONE WEEK before the delivery/collection date unless otherwise agreed.

Deposit and balance payments can be made via bank transfer, or cash.

Deposits for Hire of Equipment

All hired items (e.g., cake stands) will require a deposit to be paid at the time of ordering. This deposit will be returned if the hired item is returned to us in the same condition within 7 days of the event. Damaged or missing items will incur the loss of the deposit, which will be used to replace the item.

Delivery/Collection

For Deliveries

• Delivery charges (if applicable) will be discussed at the time of ordering.
• Whenever possible, the cake will be set up in its final location for wedding cakes. If this is not possible, the cake will be left with a member of staff from the venue. Olive Tree Cakes cannot be held responsible for any damage to the cake after delivery.

For Collections

• Olive Tree Cakes cannot take any responsibility for damage to cakes when collected and transported by customers.
• DO NOT place the cake on a seat (or a passenger’s knee) in the car, as this can damage the cake. The cake should be transported on a flat surface – either in the boot or the footwell of the car on a non-slip mat (if you do not have one, please ask). Extra care should be taken when driving as some elements may be delicate. Also, please be aware of the internal temperature of your car, particularly on hot days – use air conditioning if available and do not leave the cake in your car.

Storage

• All cakes should be stored on a flat surface at room temperature in the box provided. Do not refrigerate. They should be kept out of direct sunlight.
• Sponge cakes should be consumed within 48 hours of collection/delivery.

Allergy Information

Olive Tree Cakes DOES NOT have an allergy-free kitchen.

We CANNOT GUARANTEE that any of our products are free from ingredients that may affect those with food allergies. We recognize the seriousness of food allergies and ask that you inform us of any food allergies that you or your party may have when ordering. We reserve the right to decline any orders for clients with serious food allergies and will not assume any liability for adverse reactions to our products.

The following ingredients are present and used in our kitchen, which may potentially result in cross-contamination:

• Milk and other dairy products
• Eggs
• Nuts
• Wheat and gluten

Please note that some food colorings may have an effect on behavior in children.

Non-Edible Decorations

Most cakes contain small proportions of inedible items, e.g., support dowels in tiered cakes, ribbon, supports/armatures in models, wires in sugar flowers, Swarovski crystals, flower picks & flower tape, etc. You will be informed of any non-edible elements in your cake, and it is your responsibility to ensure these are removed before serving.

Cancellation and Refunds

Cancellation by the Customer

• If you cancel your order, your deposit is non-refundable and non-transferable. Payment is required for any and all expenses already incurred on behalf of the finished product.
• For wedding cakes, if you cancel within 3 months of your wedding date, 50% of the balance payment will be invoiced. If you cancel within 1 month of your wedding date, full payment will be retained.
• For celebration cakes, if you cancel within 4 weeks of your event, 50% of the full payment will be invoiced. If you cancel within 7 days of your event, full payment will be retained.

Cancellation by Olive Tree Cakes

• In the event of exceptional circumstances, such as serious illness, we will give as much notice as possible if we are unable to fulfill your order. We will endeavor to find someone else who can produce your order and will refund you any monies already paid.

Postponements

• If you wish to postpone your wedding, please let us know as soon as possible. Your previous booking will be considered canceled, subject to the cancellation policy above, and a new booking will be placed for the new date. New bookings will be subject to any price increases since the original booking was made.

Force Majeure

Olive Tree Cakes shall not be liable or responsible for any failure to perform, or delay in performance of, any obligations under these Terms and Conditions, that is caused by events outside of our reasonable control (i.e., ‘Force Majeure Event’).

A Force Majeure Event includes any act, event, non-occurrence, omission, or accident beyond our reasonable control, including but not limited to:

• Extreme weather conditions (e.g., winds, snow, rain, storm, fire, or floods)
• Impossibility or difficulties with the use of any relevant means of public or private transport
• Cancellation by any third party of related services
• Impossibility or difficulties with the use of public or private telecommunications networks
• Inability to receive materials ordered due to a third-party supplier failure
• Civil unrest, riots, strikes, transport delays, global pandemics
• Failure of any computer or telecommunications system or hardware or software
• Failure of the Website, affiliate interface, or supported or connected technology

Our obligations under these Terms and Conditions will be suspended for the period that the Force Majeure Event continues, and we will have an extension of time to perform these obligations for the duration of that period.

Privacy Policy

Any personal data provided by yourself, either as part of the ordering process or by joining our mailing list, will be stored securely and not shared or sold to any other third parties. Please see our website privacy & cookie policy for more information.

Copyright and Images

All designs produced by Olive Tree Cakes are copyrighted to us and cannot be used without our permission.

Photographs may be taken of your cake and published on our website and/or social media pages.

Liability

Any liability will be limited to the cost of your cake. No liability will be accepted for any losses beyond this cost.

Customer Satisfaction Guarantee

At Olive Tree Cakes, we pride ourselves on making fabulous cakes! If you are not happy with your cake we will be happy to discuss it with you and offer reasonable compensation.